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Guided by a belief that good crisis communication theory should inform and improve practice, this book makes a wide range of theories utilized in crisis communication accessible to researchers, students, and practitioners.
The book begins with an extended discussion of applied theory, including the theory building process, to help the reader appreciate how theory can connect to the practice of crisis communication. This discussion is followed by chapters each explaining a theory and using an evidence-based approach to explore how that theory illuminates and applies to crisis communication practice. The array of theories includes those that are descriptive, prescriptive, and critical and cover the areas of public crises, political crises, and corporate crises.
This book is essential reading for advanced students of public relations and strategic communication and researchers in crisis and risk communication, with practical insights suitable for interested professionals.
List of contents
Preface
Chapter 1 Introduction to and Overview of Theory
Risk Communication Section
Chapter 2 Protective Action Decision Model
Chapter 3 Social Amplification of Risk
Chapter 4 Covello
Chapter 5 Anger Activism
Chapter 6 Extended Parallel Process Model
Chapter 7 Warning Response Model
Crisis Communication Section
Chapter 8 Corporate Apologia
Chapter 9 Image Restoration/Repair Theory
Chapter 10 Situational Crisis Communication Theory
Chapter 11 Stealing Thunder
Chapter 12 Integrated Crisis Mapping
Chapter 13 Threat Assessment
Chapter 14 Social-Mediated Crisis Communication
Chapter 15 Paracrisis
Chapter 16 Rhetorical Arena Theory
Chapter 17 Focusing Event
Chapter 18 Crisis Exploitation
General Theories Relevant to Crisis Communication
Chapter 19 Stress Inoculation Theory
Chapter 20 Communication Theory of Resilience
Chapter 21 Concluding Remarks and Observations
Index
About the author
Finn Frandsen is a Professor of Corporate Communication and Crisis Management in the Department of Management, Aarhus University, Denmark.
W. Timothy Coombs is an advisor for the Centre for Crisis and Risk Communications. His primary area of research and consulting is crisis communication.
Winni Johansen is a Professor of Corporate Communication and Crisis Management in the Department of Management, Aarhus University, Denmark.
Report
"This is the book scholars and practitioners have been waiting for. The essential theories, across risk communication, crisis communication, and other relevant areas, are infused with practical insights and actionable takeaways based on empirical evidence. This volume is a model for translational research that advances crisis research, practice, and education."
Yan Jin, C. Richard Yarbrough Professor in Crisis Communication Leadership, Director and Co-Founder of the Crisis Communication Think Tank, University of Georgia, USA
"For those who are curious about the theory that drives the practice, this book is a gem. It stands out as one of the most comprehensive, yet easy-to-read, books on risk and crisis communication theory. A must-have for anyone looking to deepen their understanding of the field."
Chiara Valentini, Professor, Head of the Discipline, JSBE-Jyväskylä School of Business and Economics, Jyväskylä, Finland
