Strategic Writing for UX - Drive Engagement, Conversion, and Retention with Every Word

When you depend on users to perform specific actions--like buying tickets, playing a game, or riding public transit--well-placed words are most effective. But how do you choose the right words? And how do you know if they work? With this practical book, you'll learn how to write strategically for UX, using tools to build foundational pieces for UI text and UX voice strategy.
This second edition by Torrey Podmajersky is an essential resource, thoroughly updated to incorporate the latest in collaborative tools and considerations for AI-generated UX content. It reflects significant advancements in the field of content design, updating every chapter with the latest UX methods and styles.

• Understand the integration of UX content with the software development lifecycle
• Learn content-first design to anchor UX text in meaningful dialogue
• Apply UX text patterns effectively across varied brand voices
• Enhance product usability and conversion with strategic UI text applications
• Clearly articulate the business value of dedicated UX content efforts

About the author

Torrey Podmajersky helps teams solve business and customer problems using UX content. She has written inclusive and accessible experiences for consumer, technical, and business audiences in Google Ads, Google Cloud, Google Support, OfferUp, Xbox, and Microsoft. Torrey consults with B2B, B2C and mentoring clients, and teaches and speaks worldwide about UX and content design through her agency, Catbird Content.

Product details

• Authors: Torrey Podmajersky
• Publisher: O'Reilly
• Languages: English
• Product format: Paperback / Softback
• Released: 02.09.2025
• EAN: 9781098174330
• ISBN: 978-1-0981-7433-0
• Dimensions: 178 mm x 232 mm x 18 mm
• Weight: 416 g
• Subjects: Natural sciences, medicine, IT, technology > IT, data processing > IT; BUSINESS & ECONOMICS / Consumer Behavior, COMPUTERS / User Interfaces, COMPUTERS / Documentation & Technical Writing, User interface design & usability, COMPUTERS / Design, Graphics & Media / Graphics Tools, COMPUTERS / Internet / Web Design, User interface design and usability