Conflict Management

This book draws on a wide range ofpractical examples to describe how conflicts within organisations aretraditionally managed and the complementary conflict management methods that canbe employed. Stephan Proksch clearly explains these innovative methods and theirpotential applications. The central focus is on mediation as an effective formof conflict resolution. Discussion and questioning techniques as conflictmanagement tools are explained in simple and concise terms.

List of contents

Recognising and Resolving Conflicts.- Traditional Methods of Conflict Management.- Complementary Methods of Conflict Management.- Mediation.- Mediation Techniques.- Questioning Techniques.- Conflict Prevention.- Setting up an Internal Company Conflict Management System.- Establishment of Mediation Facilities within an Enterprise: Two Case Studies.- Check Lists, Mediation Agreement, Codes of Conduct.

Product details

• Authors: Stephan Proksch
• Publisher: Springer, Berlin
• Original title: Konfliktmanagement im Unternehmen
• Languages: English
• Product format: Hardback
• Released: 26.07.2016
• EAN: 9783319318837
• ISBN: 978-3-31-931883-7
• No. of pages: 134
• Dimensions: 160 mm x 241 mm x 12 mm
• Weight: 338 g
• Illustrations: XI, 134 p. 17 illus., 10 illus. in color.
• Series: Management for Professionals
• Subjects: Social sciences, law, business > Business > Business administration; B, Arbeits-, Wirtschafts- und Organisationspsychologie, Soziologie: Arbeit und Beruf, Economic Sociology, Human Resource Management, Business and Management, Industrial and Organizational Psychology, Work and Organizational Psychology, Organizational Studies, Economic Sociology, Occupational & industrial psychology, Personnel Management, Sociology: work & labour, Management science, Industrial psychology