Medical Office Management - Developing and Managing Systems with High Quality Customer Service

The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctor's success in personal career, serving as a foundation for professional growth. In last instance, Medical Office Management is intended to be a practical manual for easy day to day application in medical clinics.

List of contents

Chapter 1 Introduction.- Chapter 2 The World Today-Understandinghow the client Arrived to the Current Profile.- Chapter 3 The Doctor's OfficeClients.- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lastingand Stable Relationship.-Chapter 5 Selecting New Members for the Clinic'sStaff: The Search for New Talents.- Chapter 6 The Preparation of the Clinic'sStaff.- Chapter 7 Basic Areas of Customer Service in Medical Clinics.- Chapter8 The Process of Communicating with the Client.- Chapter 9 Managing the Client'sTime Perception.- Chapter 10 Pearls of Wisdom in Customer Service-Real-LifeStories.

Product details

• Authors: Márcia R. F. Campiolo
• Publisher: Springer, Berlin
• Languages: English
• Product format: Paperback / Softback
• Released: 14.03.2016
• EAN: 9783319138862
• ISBN: 978-3-31-913886-2
• No. of pages: 163
• Dimensions: 155 mm x 235 mm x 10 mm
• Weight: 283 g
• Illustrations: XVI, 163 p. 17 illus., 1 illus. in color.
• Subjects: Natural sciences, medicine, IT, technology > Medicine > General; Supervision, B, Business, Consulting, Medicine, Business and Management, Psychology, Business & management, Counseling, Business and Management, general, Health Administration, Management science, Consulting, Supervision and Coaching