Design and Control of Workflow Processes - Business Process Management for the Service Industry

The motivation behind the conception of this monograph was to advance scientific knowledge about the design and control of workflow processes. A workflow pr- ess (or workflow for short) is a specific type of business process, a way of or- nizing work and resources. Workflows are commonly found within large admin- trative organizations such as banks, insurance companies, and governmental agencies. Carrying out the tasks of a workflow in a particular order is required to handle one type of case. Examples of cases are mortgage applications, customer complaints, and claims for unemployment benefits. A workflow used in handling mortgage applications may contain tasks for recording the application, specifying a mortgage proposal, and approving the final policy. The monograph concentrates on four workflow-related issues within the area of Business Process Management; the field of designing and controlling business processes. The first issue is how workflows can be adequately modeled. Workflow mod- ing is an indispensable activity to support any reasoning about workflows. Diff- ent purposes of workflow modeling can be distinguished, such as system ena- ment by Workflow Management Systems, knowledge management, costing, and budgeting. The focus of workflow modeling in this monograph is (a) to support simulation and analysis of workflows and (b) to specify a new workflow design. The main formalism used for the modeling of workflows is the Petri net. Many - isting notions to define several relevant properties have been adopted, such as the workflow net and the soundness notion.

List of contents

Workflow Modeling.- Workflow Design.- Performance Evaluation of Workflows.- Resource Allocation in Workflows.- Heuristic Workflow Redesign.- System and Practical Experience.- Conclusion.

Product details

• Authors: Hajo A Reijers, Hajo A. Reijers
• Publisher: Springer, Berlin
• Languages: English
• Product format: Paperback / Softback
• Released: 07.04.2003
• EAN: 9783540011866
• ISBN: 978-3-540-01186-6
• No. of pages: 328
• Weight: 508 g
• Illustrations: XII, 328 p.
• Series: Lecture Notes in Computer Science
• Subjects: Social sciences, law, business > Business > Management; C, computer science, Information Retrieval, Database Management, Operations Management, Science, Humanities and Social Sciences, multidisciplinary, Humanities and Social Sciences, Information Systems Applications (incl. Internet), Theory of Computation, Interdisciplinary studies, Computer and Information Systems Applications, database programming, Application software, Management science, Computers, Mathematical theory of computation, Production management, Internet searching, User interface design & usability, User Interfaces and Human Computer Interaction, User interfaces (Computer systems), Databases