Governing Street-Level Bureaucracies - The Organizational Shaping of Caseworkers

This book examines how caseworkers are governed in today's street-level bureaucracies. It redefines our understanding of public sector governance by highlighting the subtle, informal, and everyday forms of organizational governance that shape caseworkers' subjectivities beyond formal policies and professional identities.

List of contents

1. Introduction: Governing Street-Level Bureaucracies 2. Normative Governance in Street-Level Bureaucracies 3. The Organizational Context 4. Governance by Discourse 5. Governance by Emotion 6. Governance by Peers 7. Governance by Numbers, Colours, and Symbols 8. Caseworker Subjectivities and Responses to Governance 9. Conclusion

About the author

Kerstin Jacobsson is a Professor of sociology at the Department of Sociology and Work Science at the University of Gothenburg, Sweden. She has published extensively on discourse and governance in the field of social and labour market policy, as well as on street-level bureaucracy.
Håkan Johansson is a Professor of social work at the School of Social Work at Lund University, Sweden. He has published extensively on topics related to comparative social policy and activation reforms and their implementation in Nordic welfare states.

Product details

• Authors: Kerstin (University of Gothenburg Jacobsson, Jacobsson Kerstin, Håkan Johansson
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Hardback
• Released: 30.04.2025
• EAN: 9781032331942
• ISBN: 978-1-0-3233194-2
• No. of pages: 156
• Series: Routledge Studies in the Sociology of Work, Professions and Organisations
• Subjects: Humanities, art, music > Education > Social education, social work; Social sciences, law, business > Political science > Political science and political education; SOCIAL SCIENCE / Sociology / General, Politics & government, Social issues & processes, Politics and government, Personnel & human resources management, Sociology: work & labour, Social and ethical issues, Personnel and human resources management, Sociology: work and labour