Automated Agencies - The Transformation of Government Guidance

Automated Agencies is the definitive account of how automation is transforming government explanations of the law to the public. Joshua D. Blank and Leigh Osofsky draw on extensive research regarding the federal government's turn to automated legal guidance through chatbots, virtual assistants, and other online tools. Blank and Osofsky argue that automated tools offer administrative benefits for both the government and the public in terms of efficiency and ease of use, yet these automated tools may also mislead members of the public. Government agencies often exacerbate this problem by making guidance seem more personalized than it is, not recognizing how users may rely on the guidance, and not disclosing that the guidance cannot be relied upon as a legal matter. After analyzing the potential costs and benefits of the use of automated legal guidance by government agencies, Automated Agencies charts a path forward for policymakers by offering detailed policy recommendations.

Product details

• Authors: Joshua D. Blank, Joshua D. (University of California Blank, Leigh Osofsky
• Publisher: Cambridge University Press ELT
• Languages: English
• Product format: Paperback / Softback
• Released: 31.05.2025
• EAN: 9781009347082
• ISBN: 978-1-0-0934708-2
• No. of pages: 229
• Subjects: Social sciences, law, business > Law > International law, foreign law; USA, Artificial Intelligence, LAW / General, United States of America, USA, Jurisprudence & general issues, Impact of science and technology on society, Ethical & social aspects of IT, Central / national / federal government policies, Central government policies, Jurisprudence and general issues, Digital and information technologies: Legal aspects, Law of torts, damages and compensation, Torts / Delicts, Administrative law, general