Review Response Genre - Structures, Language, and Functions

Expanding the scope of the metadiscourse construct, Ho offers a comprehensive analysis of the online review response genre using hotel managers' responses to negative reviews posted by dissatisfied customers on TripAdvisor.

List of contents

1. The changing tourism ecology: from travel agents to travel websites 2. The review response genre: what we do (not) know 3. The present study 4. How managers structure their responses 5. How managers manage rapport with customers 6. Metadiscourse in review response genre: patterns of use and functions 7. The review response genre: what makes it work? 8. Conclusion

About the author

Victor Ho is an Associate Professor in the Department of English at The Hong Kong Polytechnic University. He completed his PhD in Linguistics from Macquarie University in 2009.

Product details

• Authors: Victor (Hong Kong Polytechnic University Ho, Ho Victor
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Paperback / Softback
• Released: 30.01.2025
• EAN: 9781032101651
• ISBN: 978-1-0-3210165-1
• No. of pages: 192
• Subjects: Humanities, art, music > Linguistics and literary studies > General and comparative linguistics; Hospitality industry, Discourse Analysis, LANGUAGE ARTS & DISCIPLINES / Linguistics / General, BUSINESS & ECONOMICS / Management, LANGUAGE ARTS & DISCIPLINES / Communication Studies, LANGUAGE ARTS & DISCIPLINES / Linguistics / Pragmatics, Sociolinguistics, Organizational theory & behaviour, Social, group or collective psychology, Language: history & general works, Occupational and industrial psychology, Occupational & industrial psychology, Groups & group theory, Organizational theory and behaviour, Semantics, discourse analysis, stylistics, Language: history and general works, Hospitality and service industries, Research methods: general, Groups and group theory, Semantics & pragmatics