Difficult Conversations in Education, Health and Social Care - How to Talk About What Really Matters What to Do When It All Goes

This accessible guide combines evidence-based research with practical experience to help develop effective communication skills for navigating difficult or challenging situations. It delves into what it means to be an effective and confident communicator, before addressing how to approach those often-avoided "difficult conversations."

List of contents

Chapter 1 Introduction; It's Not Just About Words
PART 1: HOW TO HAVE EFFECTIVE CONVERSATIONS
Chapter 2 How to Be An Effective Communicator
Chapter 3 Are You Really Listening?
Chapter 4 How to Take the 'Difficult' Out Of Difficult Conversations
PART 2: WHY DOES IT ALL GO WRONG - AGAIN AND AGAIN...AND AGAIN ?
Chapter 5 Monkeys with Smartphones? -When Our Emotions Take Control
Chapter 6 It's All About Relationships
Chapter 7 'Charlie is Having a Bad Day!': a Case study
PART 3: HOW TO TALK ABOUT WHAT REALLY MATTERS
Chapter 8 Communication in Context
Chapter 9 How to Talk About Sexuality and Gender - Rylee Spooner
Chapter 10 Uncomfortable Conversations about Race - Mia Edwards
Chapter 11 Trauma Informed Approaches - Sam McNally
Chapter 12 Conclusion

About the author

Becky Edwards is a Senior Lecturer in Childhood Studies at the University of Chichester, UK, an award-winning children's author and co-founder of the Parent and Carers Support Organisation (PACSO). In her roles as a primary school teacher, children's centre manager, and lecturer, Becky has extensive experience of supporting children, students, and families from diverse backgrounds in many different situations.
Chris Smethurst is Co-Director of the Institute of Education, Health, and Social Sciences at the University of Chichester, UK. Chris has a background in community work, youth work, residential childcare, and field social work, specialising in learning disabilities and mental health teams. Together with Becky, Chris co-developed the 'From Adversity to University' project, which helps marginalised individuals engage with higher education.

Product details

• Authors: Becky Smethurst Edwards, Edwards Becky, Chris Smethurst
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Hardback
• Released: 06.06.2025
• EAN: 9781032559858
• ISBN: 978-1-0-3255985-8
• No. of pages: 180
• Subjects: Humanities, art, music > Education > Social education, social work; Social sciences, law, business > Political science > Political system; EDUCATION / Inclusive Education, EDUCATION / Professional Development, Social welfare & social services, Organization & management of education, teacher training, Educational administration and organization, Social welfare and social services, Teaching of students with different educational needs, Speech and language disorders and therapy, Speech & language disorders & therapy, Nursing and ancillary services, Nursing & ancillary services