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Negotiation and Mediation: A Communicative Approach helps readers better understand the complementary nature of negotiation and mediation skills with emphasis on various domains of conflict resolution. It introduces basic and applied principles and ethical considerations, equipping readers with the knowledge they need to become more skilled negotiators and better able to assist disputing parties in reaching agreements.
The book is organized into three parts, which examine dispute resolution, negotiation, and mediation, respectively. It places distinct emphasis on ethics and culture as they relate to negotiation and mediation, and readers are provided with numerous practical, real-life examples to demonstrate concepts and skills in action. Readers learn various negotiation skills that are supported by research and mediation skills that are appropriate for all settings. They are introduced to the many ethical issues facing negotiators and mediators, including bluffing, paltering, lying, impartiality, neutrality, confidentiality, as well as cultural issues, intricacies related to online dispute resolution, and more.
Negotiation and Mediation is an exemplary textbook for courses and programs in communication and in management, especially those with emphasis in dispute resolution, conflict, negotiation, mediation, organizational behavior, business leadership and administration, education, law, and criminal justice.
About the author
Fred E. Jandt (PhD, Bowling Green State University) is one of the first scholars to introduce the study of conflict to the communication discipline. He has studied and taught courses in intercultural communication, conflict and communication, and mediation and dispute resolution for decades. He is also the author of Negotiation and Mediation: A Communication Approach.
