Public Service Explained - The Role of Citizens in Value Creation

The Element explores participation in public service delivery, focusing on Public Service Logic and Public Service Ecosystem. It discusses motives, incentives, and tools for citizen engagement, and the dynamic relationships among citizens, actors, processes, and structures. This title is also available as Open Access on Cambridge Core.

List of contents

Introduction; 1. Citizen engagement and trajectories of public service reform; 2. Motives, incentives and tools of citizens' participation; 3. Public service ecosystems and participation; 4. Citizens and value creation; 5. Research gaps and implications for the future: integrating theory and practice for value creation in service delivery; Conclusion; References.

Summary

The Element explores participation in public service delivery, focusing on Public Service Logic and Public Service Ecosystem. It discusses motives, incentives, and tools for citizen engagement, and the dynamic relationships among citizens, actors, processes, and structures. This title is also available as Open Access on Cambridge Core.

Product details

• Authors: Maria Cucciniello, Cucciniello Maria, Tie Cui, Greta Nasi, Greta (Bocconi University) Osborne Nasi, Stephen Osborne, Osborne Stephen
• Publisher: Cambridge University Press ELT
• Languages: English
• Product format: Hardback
• Released: 31.12.2024
• EAN: 9781009532914
• ISBN: 978-1-0-0953291-4
• No. of pages: 74
• Series: Elements in Public and Nonprofit Administration
• Subjects: Humanities, art, music > Education > Social education, social work; Social sciences, law, business > Business > Miscellaneous; BUSINESS & ECONOMICS / Organizational Behavior, Social welfare & social services, Public Administration, Social welfare and social services, Non-profitmaking organizations, Civil service and public sector, Civil Service & Public Sector