Algorithmic Decision-Making in Service Work - An Analysis of Changing Job Autonomy

Far-reaching transformations in the world of work are being discussed vividly under the term 'artificial intelligence'. Questions arise about the changing role of humans in work processes and their freedom to determine work content and conditions.This book explores these potential areas of conflict and examines how algorithmic decision-making systems influence the job autonomy of service workers. Using case studies from outpatient care and banking services, this book shows under which organisational conditions positive experiences of autonomy are enabled.Dr Gina Glock is a work sociologist, who researches the interplay of work and digitalisation.

Summary

Far-reaching transformations in the world of work are being discussed vividly under the term ‘artificial intelligence’. Questions are arising about the changing role of humans in work processes and their freedom to determine work content and conditions.
This book explores these potential areas of conflict and examines how algorithmic decision-making systems influence the job autonomy of service workers. Using case studies from outpatient care and banking services, this book shows under which organisational conditions positive experiences of autonomy are enabled.
Dr Gina Glock is a work sociologist, who researches the interplay of work and digitalisation.

Product details

• Authors: Gina Glock
• Publisher: Nomos
• Languages: English
• Product format: Paperback / Softback
• Released: 01.12.2024
• EAN: 9783756010134
• ISBN: 978-3-7560-1013-4
• No. of pages: 401
• Weight: 520 g
• Series: Arbeit, Digitalisierung und Organisation
• Subjects: Social sciences, law, business > Business > Business administration; Arbeitssoziologie, Digitalisierung, Arbeitsmodelle und -praxis, Künstliche Intelligenz, KI, Digitale Transformation, Digitalization, bankwesen, Digital Transformation, Artificial Intelligence, Deep Learning, Soziologie: Arbeit und Beruf, NG-Rabatt, Industriesoziologie, AI, Zukunft der Arbeit, Pflegearbeit, Care Work, ADM, Arbeitsforschung, Dienstleistungsarbeit, Sociology of Work, Industrial sociology, Information Technologies, Digital Taylorism, Digitale Arbeit, Digitalisierung von Arbeit, Service work, digital labour, Arbeitsautonomie, Algorithmic Decision-Making, Labour Research, Job Autonomy, Digitalization of work, Banking services