Tech-Enabled Hospitality - Strategies to Elevate Guest Experience and Operational Efficiency

Understand the practical steps to apply the right technological strategies for your hospitality business to ease staff and management pain points, increase efficiency and profitability and heighten the guest experience.

List of contents

Chapter - 00: Foreword; Chapter - 00: Introduction: The Future of Hospitality: Bridging Technology and The Personal Touch; Chapter - 01: The Hospitality Landscape; Chapter - 02: The Technology Divide; Chapter - 03: The Foundation of Tech-Enabled Hospitality; Chapter - 04: Property Management - The Hub; Chapter - 05: Marketing and Personalization; Chapter - 06: Getting the Price Right; Chapter - 07: Sustainable Practices and IoT Integration; Chapter - 08: Security and Guest Access; Chapter - 09: Revolutionizing Guest Communication; Chapter - 10: Financial Technologies and Payment Solutions; Chapter - 11: Enhancing the Guest Experience; Chapter - 12: The Role of AI in Hospitality; Chapter - 12: Navigating the Technology Marketplace; Chapter - 14: Preparing for the Future; Chapter - 15: Additional Resources

About the author

Jessica Gillingham is the Founder and CEO of Abode Worldwide, a global public relations agency that partners with technology brands and enterprise operators across hospitality and lodging to transform the industry for the future. She is a regular speaker, author, podcast host, non-exec and advisor - writing and speaking regularly on the topics of hospitality, technology and change. Jessica Gillingham is based in Bath, UK.

Product details

• Authors: Jessica Gillingham, Jessica Gillingham
• Publisher: Kogan Page
• Languages: English
• Product format: Paperback / Softback
• Release: 03.08.2025
• EAN: 9781398620285
• ISBN: 978-1-398-62028-5
• No. of pages: 288
• Subjects: Social sciences, law, business > Business > Individual industrial sectors, branches; Artificial Intelligence, BUSINESS & ECONOMICS / Strategic Planning, BUSINESS & ECONOMICS / Customer Relations, business strategy, Enterprise Software, Operational research, Customer services, Hospitality and service industries, COMPUTERS / Artificial Intelligence / General, Service industries