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In an increasingly turbulent, insecure and fast-changing world, this book presents case studies of crisis management that help the reader to understand what best practice looks like and how to guide sport organizations through the crises that are an inevitable aspect of commercial life.
List of contents
1. Introduction to Global Perspectives in Crisis Management and Sports, 2. Crises and the Effect of Fear on Sport Event Attendance, 3. Resilience and Crisis Management in Sport Organizations: Applying a Social-Ecological System Approach, 4. Crisis Management in Tennis: Game, Set, and Match, 5. Crisis in Alpine Recreational Sport: Managing Death in the Mountains, 6. The Use of a Single Spokesperson or Dual Spokespersons for Crisis Communications, 7. Application of Modern Technology for Race Course Crisis Communication, 8. A Symbolic Interactionist Framework for Examining Athlete Social Media Activity as Crises Generator, 9. Crisis Communication and Racism in Sport: When Cultural and Organizational Values Collide, 10. Crisis, Reputation, and Image Management in Sport: The Doping Case of Diogo Vitor from Santos Football Club, 11. COVID-19 Pandemic and Sporting Events - Tokyo 2020 Olympics: Challenges and Solutions, 12. Entrepreneurial Crisis Management for Stakeholder Retention in Sport: RunCzech and the Covid-19 Pandemic, 13. Crisis Management, Innovation, and Entrepreneurship in Sports: The Case of the Valleys Gymnastics Academy, 14. Organizational Structure, Culture and Crisis Management in Sport: A Turkish Perspective, 15. Crisis & Risk Management in the Fitness Industry, 16. Policing Responses to Crisis at Sport Events: A Comparison of Two Scottish FA Cup Finals, 17. Sport Governance and Crisis Communication: The Application of Situational Crisis Communication Theory
About the author
Brian E. Menaker is Associate Professor, Interim Associate Department Chair, and Kinesiology Graduate Program Coordinator in the Department of Health and Kinesiology at Texas A&M University - Kingsville, USA. His research focuses on the impact of public policy on sports and considers the intersection of spectator sport events and venues with public health and safety.
Dale Sheptak is Associate Dean of Graduate Business Programs and Professor of Sport Management at Baldwin Wallace University, USA. Dale's research focuses on the role of sports in education, how youth sports as a business model is changing the way we coach and develop young athletes, and sport spectator deviance and crime at sport venues and events.
James J. Zhang is Professor of Sport Management at the University of Georgia, USA. His primary research interests are applied measurement and/or applied studies examining sport consumers and organizational behaviors.
Summary
In an increasingly turbulent, insecure and fast-changing world, this book presents case studies of crisis management that help the reader to understand what best practice looks like and how to guide sport organizations through the crises that are an inevitable aspect of commercial life.
