Read more
Informationen zum Autor Masashi Rotte, M.D. , is a physician practicing emergency medicine at Thomas Jefferson University Hospital in Philadelphia. Bernard Lopez, M.D., M.S. , is the Assistant Dean of Student Affairs and Career Counseling and Vice Chair, Academic Affairs, Department of Emergency Medicine at Jefferson Medical College. Klappentext THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations. Perfect Phrases(TM) for Healthcare Professionals has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you:Respond to patients' concerns empathetically and professionallyResolve confl icts with colleagues and staff membersBreak bad news with clarity and sensitivityDeal with suspected child abuse or other illegal activityDisclose medical errors with honesty and tact Zusammenfassung More than 1 MILLION Perfect Phrases books sold! The perfect quick-reference guide for engaging in challenging healthcare-related conversations with patients and their loved ones! colleagues! or superiors--articulately and professionally Inhaltsverzeichnis Chapter 1 Perfect Phrases for Patients Upset About Their CarePerfect Phrases for Patients Upset About Wait TimesPerfect Phrases for Patients Upset About Your Diagnostic or Treatment PlansPerfect Phrases for Patients Upset About Outcomes of Their CarePerfect Phrases for Patients Upset About HospitalizationPerfect Phrases for Patients Overwhelmed by the Number of Practitioners They Have SeenPerfect Phrases for Issues Related to the Care of Pediatric Patients Chapter 2 Perfect Phrases for Patients Suffering from a Medical ErrorWhy Should Medical Errors Be Disclosed?What Are the Risks and Bene¿ts of Error Disclosure?Which Medical Errors Should Be Disclosed?How Should a Medical Error Be Disclosed?Preventing Errors in the First PlacePerfect Phrases for Examples of Error DisclosureE¿ect of Error on the Healthcare Professional Chapter 3 Perfect Phrases for Patients Wanting Medically Unnecessary Prescriptions or TestsPerfect Phrases for Patients Requesting Unnecessary or Inappropriate MedicationsPerfect Phrases for Patients Requesting Medications with the Potential for AbusePerfect Phrases for Parents Requesting Tests for Minors: Ethical IssuesPerfect Phrases for Patients Requesting Speci¿c Treatments Chapter 4 Perfect Phrases for Breaking Bad News to Patients and Their FamiliesPerfect Phrases for Breaking News of an Unfavorable DiagnosisPerfect Phrases for Breaking News of DeathPerfect Phrases for Breaking Bad News About Pediatric Patients Chapter 5 Perfect Phrases for Dealing with Suspected Child Abuse, Elder Abuse, or Intimate Partner ViolencePerfect Phrases for Suspected Child AbusePerfect Phrases for Suspected Elder AbusePerfect Phrases for Suspected Sexual Violence and Intimate Partner ViolenceFor More Information Chapter 6 Perfect Phrases for Dealing with Difficult ColleaguesPerfect Phrases for Con¿icts Among Healthcare Professionals at the Same LevelPerfect Phrases for Con¿icts Among Healthcare Professionals at Di¿erent Levels Chapter 7 Perfect Phrases for Dealing with Dif¿cult Administrative StaffPerfect Phrases for Administrators Upset About Delays in Patient CarePerfect Phrases for Administrators Wanting Special Treatment for Certain PatientsPerfect Phrases for Con¿icts with Administrators over Allocation of Resources ...
