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Supervision: Concepts and Skill-Building helps students learn what it takes to be a successful supervisor in today's complex work world. The focus of this text is presenting useful tools and solutions for meeting present-day supervision challenges. In addition,
Supervision furnishes students with an even richer mix of real-life examples that illustrate how modern supervisors handle contemporary problems. Carefully studying proven supervision concepts and their relationship to real-world, practical examples throughout this text will greatly enhance a student's chances of gaining success and personal rewards as a supervisor.
List of contents
PART ONE: What Is a Supervisor?
1 Supervision: Tradition and Contemporary Trends
2 The Supervisor as Leader
PART TWO: Modern Supervision Challenges
3 Groups, Teams, and Powerful Meetings
4 Corporate Social Responsibility, Ethics, and Sustainability
5 Managing Diversity
PART THREE: Functions of the Supervisor
6 Reaching Goals: Plans and Controls
7 Organizing and Authority
8 Problem Solving, Decision Making, and Creativity
9 Ensuring High Quality and Productivity
PART FOUR: Skills of the Supervisor
10 Communication: Theory and Modern Media
11 Motivating Employees
12 Employee Challenges: Counseling and Discipline
13 Managing Time and Stress
14 Managing Conflict, Change, and Politics
PART FIVE: Supervision and Human Resources
15 Selecting Employees
16 Providing Orientation and Training
17 Appraising Performance
About the author
DR. SAMUEL C. CERTO is the Emeritus Dean and Steinmetz Professor of Management at the Roy E. Crummer Graduate School of Business at Rollins College. He has been a professor of management for more than 20 years and has received prestigious awards, including the Award for Innovative Teaching from the Southern Business Association, the Instructional Innovation Award granted by the Decision Sciences Institute, and the Charles A. Welsh Memorial Award for outstanding teaching at the Crummer School. His numerous publications include articles in prominent journals, and he is the author of several successful academic and professional titles. Several of his books have been translated into many different languages. A past chairman of the Management Education and Development Division of the Academy of Management, he has been honored by that group’s Excellence of Leadership Award. Dr. Certo also has served as president of the Association for Business Simulation and Experiential Learning, as associate editor for Simulation & Games, and as a review board member of the Academy of Management ReviewDr. Certo’s recent study has focused on leadership and wisdom. As a result, he published a new book titled Chasing Wisdom, and hosts Chasing Wisdom Podcasts.
