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This textbook introduces the reader to contemporary issues in the management of facilities in the African context and includes case studies from across the continent. It consolidates theory and practical information useful for managers across Africa and other developing countries.
List of contents
1. Introduction
2. Work Productivity
3. Strategy in the Management of Workplace Facilities
4. Customer Relationship Management in the Management of the Workplace
5. Benchmarking in Facilities Management
6. Emergency Preparedness and Business Continuity
7. Sustainable Management of Workplace Facilities
8. Intelligent Buildings
About the author
Yewande Adewunmi-Abolarinwa holds a doctorate degree in Estate management from the University of Lagos and a 2007 TED Africa inaugural fellow. She is an Associate Professor at the University of Witwatersrand, South Africa, where she lectures undergraduate and graduate students in Property Studies and Facilities Management. She pioneered and established the facilities management program at the University. She was also part of the team that established the facilities management program at the University of Lagos. Yewande has also published in reputable research outlets and consulted in FM trainings and projects in Africa and the UK.
Summary
This textbook introduces the reader to contemporary issues in the management of facilities in the African context and includes case studies from across the continent. It consolidates theory and practical information useful for managers across Africa and other developing countries.
