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This introductory book is a basic review of reference services in public libraries. It includes tips on locating resources in both print and online formats, makes suggestions for purchases and maintenance of the reference collection, reviews the ethical aspects of providing information to all patrons, and provides information on how to join a network of reference librarians who can assist you when you cannot find an answer.
A basic explanation of reference services for those with little formal LIS training working in small rural libraries or others who have been working in other areas and wish to brush up on their skills, this author provides an introduction to reference services including search strategies.
List of contents
Preface
Acknowledgments
Chapter 1: What is reference service?
Chapter 2: Communicating with your patrons
Chapter 3: Building and maintaining a reference collection
Chapter 4: Searching print and electronic sources
Chapter 5: Finding books: Library catalogs and bibliographies
Chapter 6: Finding articles: Indexes and databases
Chapter 7: Finding background information and definitions: Encyclopedias and dictionaries
Chapter 8: Finding facts fast: Ready reference
Chapter 9: Using the Web to reach your patrons and help them find information
Chapter 10. Reference ethics and reference policies
Chapter 11. Networking with other libraries and librarians
Chapter 12. For more information.
About the author
Charlotte Ford
