Achieving Performance Excellence in University Administration - A Team Approach to Organizational Change and Employee Development

List of contents

Preface
An Introduction to University Transition
Directions for Change
Leadership Roles in a Changing Environment: The Roles of President and Deputy to the President
The Human Resource Function as Change Agent
Setting the Course
Planning and Goal-Setting Processes
Strategic Mechanisms: Financial, Enrollment, and Capital Facilities Planning Processes
Achieving Performance Excellence: Interventions for Change
Promoting Organization Effectiveness: Performance Management, Internal Audit, and the Administrative Review Process
Assessing Service Quality
Strategies for Organization Development
Building Teams
Human Resource Development
Performance Appraisal and Survey Feedback
Managing Problem Employees
Conclusion: Developing a Culture of Continuous Learning and Improvement
References
Index

About the author

MANUEL LONDON is Director of the Center for Human Resource Management, and Professor, at the Harriman School for Management and Policy, State University of New York, Stony Brook. Prior to this, he worked for 12 years in a series of human resource and training department assignments at AT&T. London has written more than 80 articles and is author or editor of more than 16 books, including three published by Quorum: Career Development and Human Resource Strategies (editor, with E. M. Mone, 1988), Human Resource Forecasting and Planning for the Twenty-First Century (editor, with E. Bassman and J. P. Fernandez, 1990), and Human Resource Development in Changing Organizations (with R. A. Wueste, 1992).

Product details

• Authors: Manuel London
• Publisher: Bloomsbury
• Languages: English
• Product format: Hardback
• Released: 19.09.1995
• EAN: 9780275952464
• ISBN: 978-0-275-95246-4
• Subjects: Guides > Self-help, everyday life > Family; Humanities, art, music > Education > General, dictionaries; EDUCATION / General, BUSINESS & ECONOMICS / Business Communication / General, Higher & further education, tertiary education, Business communication and presentation, Higher education, tertiary education, Personnel and human resources management, Current Events and Issues: Education