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This book explains in theoretical and practical terms the creation of effective change within organizations. The book states that dysfunction is a current fact of life, creating chronic problems for people and organizational systems. The author describes the basis for dysfunction and develops an effective belief system that can guide personal and organizational functioning. Specifically, the author defines the parameters of creating effective balance and, through three primary cases (city government, utility corporations and gay/lesbian organizations), shows how dysfunction can guide personal and organizational action.
The author displays an abiding belief that change should occur only when people and systems begin to experience dysfunction. He describes a process for change and effectively walks the manager, professional, consultant, student, or faculty person through creating balance, change, and congruence for the long term.
List of contents
Introduction
How Dysfunction OccursThe Case for Dysfunction
Values and Beliefs: Impacts on Dysfunction
Belief Systems Impact on Organizational Functioning: Who Is in Charge?
Personal Dysfunction: Struggles to Remain Comfortable
Three Perspectives on Dysfunctional PerformanceA Look at Gay and Lesbian Organizations
The Co-Dependent Municipality
Culture Shock: The Struggling Utility
Building Functional StrategiesBuilding Functional Strategies: An Overview
Building Functional Strategies: A Step-by-Step Approach
Practical Applications of the Belief System
The Emerging Treasurer's Office: Embracing the Challenge to Become Congruent
The Congruence Challenge: Utilizations of the Belief Systems Process
The Congruent Person and the Congruent Organization
Appendix
Index
About the author
LLOYD C. WILLIAMS is an Associate Professor of Business in the Masters of Arts in Business and the Masters of Arts in Organizational Development and Transformation Programs at the California Institute of Integral Studies, San Francisco. He is also President of Lloyd C. Williams & Associates, an Oakland, California, consulting firm specializing in organizational change and development with clients in the public and private sectors throughout the United States. Dr. Williams holds advanced degrees in psychology and theology, and is the author of three previous Quorum books: The Congruence of People and Organizations (1993), Organizational Violence (1994), and Human Resources in a Changing Society (1995).
