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Aimed at front-line and senior managers faced with ongoing reorganization and an increasingly reluctant workforce, this book examines what it takes to facilitate problem solving, decision-making, and workforce retention and commitment. Gottlieb explains that managers can most effectively facilitate by adopting a hands-on strategy for processes rather than tasks. This book describes the skills and tools needed for leading and managing groups with consistency, commitment, and courage.
Six core skills essential to facilitating group processes are presented:^L ^DBL Initiating^L ^DBL Questioning^L ^DBL Active Listening^L ^DBL Responding^L ^DBL Resolving^L ^DBL Closing/Committing^L Gottlieb discusses the most helpful tools a manager can use for facilitation, including planning, organizing, and directing group processes. Ethical guidelines are provided in conjunction with a discussion of the manager's role in the facilitation process.
List of contents
Figures and Tables
Introduction
Groups as a SystemThe Group as a System
The Role of Groups in Today's Organizations
Group Leadership Strategies
Types of Meetings
Getting Things Done in Groups
Initiating Group Process
Questioning to Stimulate and Control Discussion
Active Listening
Responding and Resolving
Closing and Getting Commitment
Facilitation ToolsPlanning
Conducting
Evaluating Group Performance
Nonverbal Behavior in Groups
The Ethics of Facilitation
Appendix A: Example Agenda for Visioning Meeting
Appendix B: Facilitation Planning Kit
Appendix C: Problem-Solving Rating Scale
Appendix D: IAF Statement of Values and Code of Ethics
Bibliography
Index
About the author
MARVIN R. GOTTLIEB is President of The Communication Project, Inc., a consulting firm based in Greenwich, CT./e For more than 20 years as a management development specialist and trainer for consulting, manufacturing, travel, and financial services companies worldwide, Dr. Gottlieb has been at the forefront of computer-based distance learning instructional design. He has also completed a 30-year career as Associate Professor of Communication at Lehman College-CUNY. Among his recent books is Managing the Workplace Survivors (Quorum, 1995, with Lori Conkling).
