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Every organization should have some method of capturing, storing, transforming, retrieving, and using knowledge and lessons learned. This book has been written to help managers throughout the organization to design and develop knowledge management systems that are effective and lasting. Successful knowledge management systems are integrated into the corporate culture and the existing information systems apparatus. They are introduced gradually, so as not to clutter the testing phase with too many details. And simple and appropriate metrics are utilized at each stage of the design and operating process. The book concludes with a concise summary of all the necessary steps to ensure success.
List of contents
List of Figures
Preface
What We Know about KM Systems
Why KM Systems Are Needed: Temporal and Partial Dimensions-Learning from Our History
And Current Experience
Why Has KM Worked or Not Worked?
How to Start
How to Measure Costs and Benefits of a KM System
What Are Intellectual or Knowledge Nuggets?
Who Are the Key Players?
How to Sell KM Systems
Who Are the Users? What Are Their Needs and Characteristics?
How to Address Special Cases and Application Areas
How to Visualize the KM Process
Conclusions and Further Work
References
About the author
Albert Rubenstein, Eliezer Geisler
