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The action plan you need to ensure everyone's understood-digitally and across generations
According to social scientist and award-winning CEO Dr. Mary Donohue, we communicate ineffectively at work a staggering 80% of the time! From the tone of an email to the almost-but-not-quite eye contact of a video conference app, today's tech has increased the speed and scope of our communications-as well as the opportunities to misunderstand each other completely. This lack of effective communication is a leading cause of workplace stress.
In this widely anticipated and deeply researched book, Dr. Donohue, a victim of workplace stress herself, lays out a seven-step solution to give you the tools you need to make communication a cure for workplace stress, not a cause-even (especially) when you're working with a generationally diverse team. Discover what's at the root of the problem-from misunderstood emails and misinterpreted texts to misconstrued social media posts and missed social cues on Zoom-and learn how to respond to different communication preferences now.
Through helpful charts, case studies, evidence-backed research, and more, you'll walk away with the tools you need to ensure everyone on your team-yourself included-is heard and understood, so there's less time clarifying and more time for everyone to be their best, most productive selves.
List of contents
ACKNOWLEDGMENTS
INTRODUCTION
YOUR BRAIN: THE GREAT DIGITAL VOICE CRISIS
CHAPTER ONE
STEP 1: STOP ASSUMING
CHAPTER TWO
STEP 2: ELIMINATE DIGITAL DISTRUST
CHAPTER THREE
STEP 3: UNDERSTAND MISUNDERSTANDINGS
CHAPTER FOUR
STEP 4: IDENTIFY GENERATIONAL TRIGGERS
CHAPTER FIVE
STEP 5: HAVE BETTER MEETINGS
CHAPTER SIX
STEP 6: AMPLIFY GENERATIONAL
COLLABORATION WITH MENTORING
CHAPTER SEVEN
STEP 7: REALIZE YOUR POWER
AS A COMMUNICATOR
NOTES
GLOSSARY
INDEX
About the author
Dr. Mary Donohue has pioneered research in the field of evolutionary psychology with a focus on team leadership and management through technology. An award-winning CEO, she was named one of the 18 Outstanding Women in Tech and Diversity MBA's top 50 under 50.
