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The success of any organization most often depends on the execution and management of such strategic issues as business development, personnel and fiscal operations. This new book introduces readers to the duties and practices assigned to service managers in the successful operation of an automotive service facility. Coverage begins with a general discussion of the management structure and the service manager's role in facility operations. Consideration is then given to navigation of the personnel process from the recruitment of workers to supervision of their performance. The financial business practices of a service manager familiarizes readers with the importance of fiscal responsibility in the operation of a lucrative automotive service business.
List of contents
PART I. Introduction to Strategic Planning.Chapter 1. The Service Manager and the Business StructureChapter 2. Ownership, Types of Facilities, and the Service Managers JobChapter 3. Strategic Business PlanningPART II. PersonnelChapter 4. Preparing Formatted SystemsChapter 5. Human Resources ManagementChapter 6. Recruitment and Selection of New EmployeesChapter 7. Induction and Personnel DevelopmentChapter 8. Evaluation of Employee PerformancesPART III. FinanceChapter 9. Basic Business PracticeChapter 10. Accounting Process and Financial StatementsChapter 11. Paying Employees and the Labor Sales WorksheetChapter 12. Sale of PartsChapter 13. Financial Management of a Parts Profit CenterPART IV: Financial AnalysisChapter 14. Diagnosing Financial OperationsChapter 15. Performing in the Lower Orange and Red Zones
