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Lead your organization through its next digital transformation project Intelligent Change: The Science Behind Digital Transformations is a comprehensive and data-driven analysis of what makes digital transformation succeed or fail and the steps you need to take to effectively manage technological change within your organization. A team of expert project managers and digital transformation consultants walks you through seven key levers of successful technology change and how to implement them at your firm. The authors rely on a systematic analysis of over 1,800 publications, 160 interviews with top-level managers, and fieldwork involving 150 separate digital transformation efforts to generate data-driven and actionable conclusions consistent with the latest research and best practices. You'll learn why many supposedly critical tentpoles of digital transformation planning fail to actually deliver results and what you really need to focus on to realize business value. Perfect for entrepreneurs, founders, managers, executives, and other business leaders,
Intelligent Change is also an essential book for project managers and IT professionals interested in shepherding their organization through its next technology change initiative.
List of contents
Acknowledgements 2
Dedication 3
Contents 4
Foreword 5
Introduction 7
Chapter 1: What is Managing Change and Digital Transformations? 13
Chapter 2: The Business Case for Change Management 31
7 Levers for Implementing Successful Change Management 43
Chapter 3: Lever #1: Clear Reason for Change 52
Chapter 4: Lever #2: Defined Approach to Managing Change 65
Chapter 5: Lever #3: Early Involvement of Users 86
Chapter 6: Lever #4: Management Ownership 107
Chapter 7: Lever #5: Effective Communication 127
Chapter 8: Lever #6: Effective Training 151
Chapter 9: Lever #7: Establishing Trust-Based Relationships 170
Conclusion - Designing Better Transformations 188
Appendix - Change Management in action 200
Appendix - Statistical Results in Detail 207
About the Authors 231
About the author
ALEXANDER BUDZIER is a Fellow in Management Practice at the University of Oxford's Saïd Business School. He's an expert in project management, with a focus on information technology, infrastructure, energy, mega events, and change.
THOMAS GOTTSCHALCK is a Senior Partner at Implement Consulting Group. He heads the firm's digital and transformation services related to the public sector. He has over 15 years' experience in large-scale IT transformation and program management.
KIM BJØRN THUESEN is a Partner and Head of the IT Change Management Department at Implement Consulting Group. Thuesen is an expert in empowering middle managers to engage effectively with change and deploy effective communication.
ASTRID LANNG is an experienced management consultant at the Implement Consulting Group's Digital Transformation practice. She is focused on helping large-scale IT programs succeed by achieving business benefits and coming in on time and on budget.
