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Companies that make hard-to-use products incur higher support costs, spend more on rework, and have less satisfied customers. These outcomes can be avoided by applying the techniques of usability engineering during product development. This book shows how usability engineers can do this by studying users' needs and abilities, designing the product
List of contents
List of Figures
List of Tables
Preface by Whitney Quesenbery
Chapter 1 An Introduction to Usability and User-Centred Design
by Paul Sherman
Chapter 2 Tracking Ease-of-Use Metrics: A Tried and True Method for Driving Adoption of UCD in Different Corporate Cultures by Kaaren Hanson and Wendy Castleman
Chapter 3 Tales from the Trenches: Getting Usability Through Corporate
by Francis (Hank) Henry
Chapter 4 Redesigning the United States Department of Health and Human Services Web Site by Mary Frances Theofanos and Conrad Mulligan
Chapter 5 Creating Better Working Relationships in a User-Focused
Organisation by Elizabeth Rosenzweig and Joel Ziff Chapter 6 Using Innovation to Promote a User-Centred Design Process While Addressing Practical Constraints by Leslie G. Tudor and Julie Radford-Davenport
Chapter 7
Changing Perceptions: Getting the Business to Value
User-Centred Design Processes by Adam Polansky
Chapter 8
User Interface (UI) Design at Siemens Medical Solutions by Dirk Zimmermann and Jean Anderson
Chapter 9
Collaborating with Change Agents to Make a Better User
Interface by Paul Sherman and Susan L. Hura
Chapter 10
Learning from Success Stories by Paul Sherman
Index
About the author
Paul Sherman, PhD is Director of User-Centered Design and Usability at Sage Software, and Vice-President of the Usability Professionals' Association. He was also a Lecturer at the University of Texas at Dallas, where he designed and taught a course sequence in Human-Computer Interaction for the School of Behavioral and Brain Sciences.
Summary
Companies that make hard-to-use products incur higher support costs, spend more on rework, and have less satisfied customers. These outcomes can be avoided by applying the techniques of usability engineering during product development. This book shows how usability engineers can do this by studying users' needs and abilities, designing the product
