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Managers, and the organizations for which they work, need to be able to understand the influence of cultural expectations and behaviours on performance and adapt their problem solving accordingly; strategies appropriate in one part of the world may be ineffective or even counter-productive in another. Bryan Hopkins' ground breaking book is for mana
List of contents
Preface; Introduction; Part I The Theory; Chapter 1 How Do Cultures Differ?; Chapter 2 Analysing Performance; Chapter 3 Culture and Workplace Activities; Chapter 4 The Systems Approach; Chapter 5 Solving Workplace Problems; Part II The Practice; Chapter 6 Step 1: Define the Problem; Chapter 7 Step 2: Collect Data; Chapter 8 Step 3: Analyse the Problem; Chapter 9 Step 4: Generate Ideas; Chapter 10 Step 5: Select Solutions; Chapter 11 Step 6: Implement Solutions; Chapter 12 Step 7: Evaluate Effectiveness;
About the author
Bryan Hopkins is an independent consultant who specializes in performance analysis and the design of information and learning materials. He has developed and delivered solutions for a large number of clients from both the private and public sectors, including several international organizations. His previous books, How to Design and Post Information on a Corporate Intranet and e-HR were also published by Gower.
Summary
Managers, and the organizations for which they work, need to be able to understand the influence of cultural expectations and behaviours on performance and adapt their problem solving accordingly; strategies appropriate in one part of the world may be ineffective or even counter-productive in another. Bryan Hopkins' ground breaking book is for mana
