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This book studies the use of digital marketing across the economic, social, and political sectors of India. It looks at diverse areas of business and non-business activities involving the use of digital platforms to augment marketing initiatives and improve reach, sales, and social media engagement.
List of contents
List of tables
List of figures
List of contributors
Acknowledgements
Introduction
PART 1
Understanding digital consumers
1 Revisiting antecedents of consumers' perceptions towards viral marketing: A scale validation approach
BALPREET KAUR, RISHI RAJ SHARMA, AND RAMA BHARDWAJ
2 Influencer marketing: Its antecedents and behavioural outcomes
MONIKA BANSAL AND NUPUR BHATI
3 An empirical study of customer satisfaction and customer loyalty intentions for payment banks
KUNAL AND TEJINDER SHARMA
4 Webrooming behaviour: Concept and its linkages
MEGHA RAWAT
5 Online impulse buying and its antecedents
SARITA DEVI
6 Prospects and challenges of digital marketing
SHEETAL KAPOOR
PART 2
Social media for social causes
7 Effect of communicating corporate social responsibility through social media on brand image
SIMMI DHYANI AND MEENAKSHI SHARMA
8 Influence of political brand value on social media activities
SHVETA KALRA AND NEHA SINGHAL
9 Telemedicine: An innovation growing indispensable
SHANU JAIN
PART 3
Future prospects of digital marketing
10 Social media advertising: Concept, contemporary trends, and implications
EMMANUEL ELIOTH LULANDALA
11 Social commerce: An effective distribution strategy
RUTIKA SAINI
12 App-based cab services: Issues and challenges in the Indian context
GARIMA JAIN
Index
About the author
Kavita Sharma is Professor, Department of Commerce, Delhi School of Economics, University of Delhi, India. She has published her research in numerous national and international journals including
Journal of Business Research ,
Vikalpa: The Journal of Decision Makers ,
Vision: The Journal of Business Perspective ,
Journal of Indian Business Research ,
Journal of Law and Social Sciences , and
Global Business Review. She is a reviewer for
Journal of Business Research ,
Industrial Marketing Management ,
Qualitative Market Research: An International Journal ,
Vision: The Journal for Business Perspective.Swati Aggarwal is Associate Professor, Department of Commerce, Zakir Husain Delhi College, University of Delhi, India. She has participated in international and national conferences and seminars organized by the Department of Management Studies, Indian Institute of Science Bangalore, IIM Lucknow, and Department of Commerce, Delhi School of Economics, University of Delhi. She has published in the
Journal of Business Research ,
Journal of Commerce and Business Studies ,
CMSP- 2015,
APEEJAY School of Management , and
IIM Journal.
Summary
This book studies the use of digital marketing across the economic, social, and political sectors of India. It looks at diverse areas of business and non-business activities involving the use of digital platforms to augment marketing initiatives and improve reach, sales, and social media engagement.
