Leading Relationships - Build Meaningful Connections, Eliminate Conflict, Radically Improve

Praise for Leading Relationships "Empowering and enlightening, Leading Relationships equips readers with the tools and knowledge to build meaningful and lasting connections. Steve McClatchy's passion for helping organizations thrive is evident throughout the entire book."
-DAVE PACITTI, President, Siemens Healthineers "Steve McClatchy's insights and practical advice are not only deeply meaningful but also perfectly suited to the demands of today's workplace."
-JOHN LAWN, President and CEO, Hershey Entertainment & Resorts "Truly a gamechanger! This book is an invaluable resource on how to communicate authentically and effectively."
-LARA JURAS, Executive Vice President, Chief People & Culture Officer, Minnesota Vikings "Leading Relationships is a valuable resource for anyone looking to enhance their leadership skills and foster more meaningful connections in their professional lives."
-STEVE YAROS, President, Feld Entertainment and Disney on Ice "Steve McClatchy is a leader in workplace dynamics and interpersonal relationships. This book provides tools and strategies to navigate workplace conflict with clarity and empathy using his style of humor, detail, and relatable stories."
-BOB BRYANT, President and CEO, The Indianapolis 500 Festival "Once you apply the practical and profound insights in Leading Relationships, you'll be blown away by the transformation you'll see in yourself and your team!"
-MARCUS ALLEN, CEO, Big Brothers Big Sisters "This practical and inspiring book is a must-read for any leader looking to build strong relationships and foster a culture of connection and high performance."
-MATT SANDERSON, President and CEO, Smithbucklin

List of contents

Introduction xi 
Part 1 Why You Should Lead Your Relationships 1 
Chapter 1 The Role of Relationships in Business 5 
My Clients Have Already Answered These Questions for Me 8 
This Is Why Companies Should Care About Relationships 10 
First, Make Sure You Have the Capacity to Build Relationships 11 
Good Relationships Are Crucial to Business Success 13 
The High Cost of Low Trust 17 
The Health of Our Relationships Has Real Physiological Effects 18 
Good Relationships Are Vital to an Organization Accomplishing Their Work 19 
Chapter 2 What Builds Great Relationships? 21 
What Actions Establish, Increase, and Destroy Trust? 24 
What Is It Like to Work in a Low-Trust Environment? 28 
Chapter 3 What Gets in the Way of Building Great Relationships? 33 
The Ego Is Your Best Survival Tool and Your Biggest Obstacle 35 
Relationships Have to Meet the Needs of Both Parties 42 
Games and Competition 45 
Part 2 How You Should Lead Your Relationships: The Five Levels of Maturity 49 
Chapter 4 Level One: Recognizing and Acknowledging People 55 
Let the Games Begin! 58 
What If Everything Isn't Fine Between Us? 63 
You Don't Automatically Start at Level One, You Have to Reach It 65 
Are You Saying 68 
Chapter 5 Level Two: Exchanging Facts and Honoring Agreements 73 
Exchanging Facts 75 
Honoring Agreements 81 
Addressing Broken Agreements Without Damaging the Relationship 84 
The Broken Agreement Script: The Four-Part Response for Addressing a Broken Agreement 92 
Broken Agreement Examples 98 
Conditions for Addressing a Broken Agreement 99 
A Dead Moose: A Problem You Can't Ignore 100 
Serial Broken Agreements 105 
Playground Rules Don't Apply Here 107 
Chapter 6 Level Three: Navigating Differing Opinions 109 
Differing Opinions on Business Strategy: Build a Business Case 114 
When Business Case and Mission Clash 119 
Chapter 7 Level Four: Playing to Strengths and Working Around Weaknesses 123 
Admitting Mistakes and Apologizing When Necessary 126 
The Negativity Bias 131 
Concentrate on Strengths, Work Around Weaknesses 134 
Giving Positive and Corrective Feedback 143 
Common Feedback Pitfalls 145 
Conditions for Delivering Corrective Feedback 152 
The Corrective Feedback Script 157 
Receiving Feedback Graciously 167 
Chapter 8 Level Five: Understanding Intrinsic and Extrinsic Motivators 173 
Whys and Wants 176 
Level Five Comes with High Stakes 181 
When Level Five Is Nonnegotiable 182 
Part 3 Use the Five Levels of Maturity as a Leadership Handbook 187 
Chapter 9 Managing the Maturity Level of Others 189 
What Are Your Relationship Biases? 192 
Can You Coach Someone to a Higher Level of Maturity? 194 
What to Do If Someone Fails 195 
Knowing Which Relationships You Can Take to a Higher Level 198 
Chapter 10 What Can Level Five Do for You? 201 
Brand Yourself as a Level Five Leader 203 
Why Do You Feel Threatened? 206 
A Leader Doesn't Try to Win in a Relationship 208 
The Best Criteria for Promotions 209 
Succession Planning 215 
Level Five Leadership Embraces Change 216 
Incorporate These Concepts into All Your Relationships 219 
Appendix A: The Concentric Circles of Leadership Model 221 
Appendix B: The Dos and Don'ts of the Five Levels of Maturity 225 
Notes 227 
Acknowledgments 229 
About the Author 231 
Index 233

About the author

STEVE MCCLATCHY is the founder of Alleer Keynotes and Workshops. He's also a keynote speaker, workshop leader, author, and entrepreneur with extensive experience coaching, mentoring, and training leaders at small and large organizations to help their followers achieve higher levels of professional success.

Product details

• Authors: Steve McClatchy, McClatchy Steve
• Publisher: Wiley, John and Sons Ltd
• Languages: English
• Product format: Hardback
• Released: 05.02.2025
• EAN: 9781394289387
• ISBN: 978-1-394-28938-7
• No. of pages: 256
• Subjects: Social sciences, law, business > Business > Management; BUSINESS & ECONOMICS / Decision-Making & Problem Solving, BUSINESS & ECONOMICS / Leadership, BUSINESS & ECONOMICS / Management, Business & management, Management: leadership and motivation, Management decision making, Management and management techniques