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The essential guide to ensuring classroom success and job readiness! Student Workbook for Practice Management for the Dental Team, 9th Edition, offers a wealth of interactive exercises for recall, reinforcement, and application. This indispensable companion gives you application-style, hands-on experience with one of the top software applications used to run modern dental practices. Separated by chapter for easy correlation to the text, the workbook contains chapter summaries and learning outcomes; hundreds of practice questions; critical thinking scenarios with questions; and practical, skills-based assignments. The 9th Edition provides more in-depth information on alternative workforce models, production, insurance, and inventory along with expanded practice exercises to give you real-world practice managing all aspects of the dental office. Correlating chapters between the workbook and textbook allow you to follow along every step of the way to ensure comprehension. UNIQUE! Original practice exercises give you experience working with the EagleSoft program to better prepare for office life. (Access to software provided with purchase of textbook.) Large number of review activities including assessment questions and case scenarios help you to apply textbook content to provide solutions to everyday office dilemmas. Detailed step-by-step instructions and screen shots for easy-to-use software experience. (Access to software provided with purchase of textbook.) NEW! Content includes the latest information on alternative workforce models, dental insurance and reimbursement, production, and inventory planning. NEW! Expanded original Eaglesoft exercises provides you with even more practice. (Access to software provided with purchase of textbook.)
List of contents
Part I: Dentistry as a Business 1. The Business of Dentistry
2. Dental Team Management
3. Patient Management
4. Legal and Ethical Issues in the Dental Business Office
5. Information Technology in the Business Office
6. Business Office Design and Equipment Placement
Part II: Communication Management
7. Working with Dental Office Documents
8. Business Record Storage
9. Written Communication
10. Telecommunications
Part III: Business Office Systems 11. Appointment Management Systems
12. Inventory Systems and Supply Ordering
13. Recall Systems
14. Dental Insurance
15. Bookkeeping Systems and Accounts Receivable
16. Other Financial Systems
17. Infection Control Systems
Part IV: The Workplace
18. Marketing Your Skills
About the author
Betty Ladley Finkbeiner is a Faculty Emeritus at Washtenaw Community College in Ann Arbor, MI where she served as Chairperson of the Dental Assisting Program for over three decades. She has served as a consultant and staff representative for the American Dental Association's Commission on Dental Accreditation and as a consultant to the Dental Assisting National Board.
Betty has authored articles in professional journals and co-authored several textbooks. Currently retired, she continues to write, lecture, and provide consultant services in ergonomic concepts to practicing dentists throughout the country.Charles Allen Finkbeiner is a retired Computer Information System instructor at Washtenaw Community College.
