Developing Interactional Competence At the Workplace - Learning English As a Foreign Language on the Shop Floor

What is it about social interaction at the workplace that spurs interactional competence development? This book explores the answers to this question by analyzing the development of interactional competence by two Vietnamese hotel staff members, one novice and one experienced, as they interact with international guests in English in Vietnam.

List of contents

Chapter 1: Interactional Competence and Its Development
Chapter 2: The Hotel Guest-Escorting Walk as A Speech-Exchange System
Chapter 3: Evolving From Interactional Troubles
Chapter 4: Harvesting Interactional Materials from Co-Participants’ Turns
Chapter 5: Contingently Assembling Resources Afforded by Interactional Infrastructure
Chapter 6: Optimizing Interactional Practices Through Recurrent Participation
Chapter 7: Discussion

About the author

Hanh thi Nguyen is Professor of Applied Linguistics in the Department of English and Applied Linguistics at Hawaii Pacific University, USA.
Taiane Malabarba is a postdoc researcher and lecturer in Second Language Acquisition and Social Interaction in the Department of English and American Studies at the University of Potsdam, Germany.

Summary

What is it about social interaction at the workplace that spurs interactional competence development? This book explores the answers to this question by analyzing the development of interactional competence by two Vietnamese hotel staff members, one novice and one experienced, as they interact with international guests in English in Vietnam.

Product details

• Authors: Taiane Malabarba, Hanh thi Nguyen, Hanh Thi Malabarba Nguyen
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Hardback
• Released: 19.09.2024
• EAN: 9780367646769
• ISBN: 978-0-367-64676-9
• No. of pages: 280
• Series: Routledge Advances in Second Language Studies
• Subjects: Humanities, art, music > Linguistics and literary studies > General and comparative linguistics; Non-fiction book > Dictionaries, reference works > Foreign-language dictionaries; LANGUAGE ARTS & DISCIPLINES / General, LANGUAGE ARTS & DISCIPLINES / Linguistics / General, Language acquisition