Computer Telephony Integration

Summary

Communications and IT professionals are often asked to make decisions that affect telecommunications services and costs for years. This book explains convergence, telephony standards, powerful tools for call centers, IP telephony, infrastructure management tools, and advanced business applications using SS7 and its open system successors.

Product details

• Authors: Jr. Yarberry, William A. Yarberry Jr.
• Publisher: Taylor and Francis
• Languages: English
• Product format: Hardback
• Released: 17.12.2002
• EAN: 9780849314384
• ISBN: 978-0-8493-1438-4
• No. of pages: 432
• Weight: 771 g
• Illustrations: schwarz-weiss Illustrationen, Raster,schwarz-weiss, Tabellen, schwarz-weiss
• Subjects: Social sciences, law, business > Business > Individual industrial sectors, branches; COMPUTERS / Networking / General, TECHNOLOGY & ENGINEERING / Telecommunications, BUSINESS & ECONOMICS / Industries / Media & Communications, Computer networking & communications, Media, Information & Communication Industries, Computer networking and communications, Telephone technology