Call Center Continuity Planning

Summary

A disruption in call center operation can conceivably cost hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows how to plan for - and avoid - service interruptions through disasters large and small. This book covers how to deal with everything from power outages to major hurrican

Product details

• Authors: Jim Rowan, Sharon Rowan, Rowan Jim, Rowan Sharon
• Publisher: Taylor and Francis
• Languages: English
• Product format: Hardback
• Released: 08.12.1998
• EAN: 9780849399824
• ISBN: 978-0-8493-9982-4
• No. of pages: 442
• Weight: 1474 g
• Subjects: Social sciences, law, business > Business > General, dictionaries; BUSINESS & ECONOMICS / Customer Relations, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Business Mathematics, BUSINESS & ECONOMICS / Office Equipment & Supplies, Business mathematics & systems, Management of specific areas, Customer services, Office systems and equipment, Office systems & equipment, Business mathematics and systems