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Empower Your Employees and Watch Your Business Grow
If you think the key to business growth is focusing on customers, think again! In his engaging new book, The Empowerment Project, Chad Peterman, President and CEO of Peterman Brothers home services company, makes the case for empowering employees as the key to long-term business success. Peterman has evidence that his approach works: he and his brother Tyler took their company from a fledgling operation to a $110 million enterprise with 600 employees and impressive year-after-year growth. Loaded with practical advice, compelling stories and wise Peterman Principles, The Empowerment Project expands on the equation that has proven to be successful: Empower your employees to empower your company's growth.
List of contents
Introduction
Chapter 1: Culture Is a Verb
An Empowering Culture
Paradigm Shift
Spreading Positivity
Personal Empowerment
Many Decision-Makers
Develop Future Managers
Show Your Gratitude
Case Study: Crystal Valley Comfort
Chapter 2: Stop Doing and Start Trusting
Ask the Right Questions
Hire People Who Are Smarter than You
Handle Trust Issues
Don’t Try to Fix People
Case Study: The Level of Trust Affects Morale
Chapter 3: Put Employees First
Training Comes First
Help People Improve
Make It Personal
Chapter 4: Cultivate Leaders
Getting Out of the Way
Move Up and Lose Power
Leaders Must Lead Themselves
It Takes Confidence
A Positive Outlook
Looking for Leaders
Learning to Lead
Chapter 5: Hire for Values; Teach Skills
The All-Important Interview
Abundant Opportunities
Managing Dreams
Everyone Is a Leader
Chapter 6: Delivering the Skills: Top Tech
Labor Shortage
Focused Instruction
Building a Workforce
Chapter 7: Prioritize Recruitment
The Challenges of Recruiting
Recruiting Makes an Impact
How Our Team Works
It’s All About Culture
Chapter 8: Sharing Empowers Everyone
Sharing Is Essential
Touring the Facilities
Relying on Outside Sources
There Are Limits
Chapter 9: Five Roadblocks to Empowerment
Roadblock to Empowerment #1: Lack of Trust
Roadblock to Empowerment #2: Fear of Failure
Roadblock to Empowerment #3: Inadequate Communication
Roadblock to Empowerment #4: Ego and Insecurity
Roadblock to Empowerment #5: Not Being Present
About the author
CHAD PETERMAN is President and CEO of Peterman Brothers, a thriving home services company based in Indianapolis. IN. In 1986, Chad’s father started Peterman Heating, Cooling & Plumbing. Chad and his brother Tyler joined the company in 2011 and took it to the next level with 600 employees across 11 locations and revenues of $110 million. Chad believes that for a business to grow, leaders must focus on their greatest asset: their employees.
Summary
Empowered Employees Are the Key to Business Growth
Many business leaders focus only on satisfying their customers as the best way to grow their business. Makes sense, right? Chad Peterman, President and CEO of Peterman Brothers, sees it differently. In his engaging new book, The Empowerment Project, Peterman delves into the concept of empowering employees by creating a supportive corporate culture, giving employees the authority to make decisions, providing training and career path planning, and showing employees that mistakes are opportunities for learning and growth.
In Peterman’s view, an outgrowth of employees feeling empowered and trusted is that they will provide excellent customer service, and through satisfied customers, the business will experience nonstop growth. His results speak for themselves. In 1986, Chad’s father started Peterman Heating, Cooling & Plumbing, a one-man operation in Beech Grove, IN. Chad and his brother Tyler joined his father in 2011 and took the company to the next level, with 600 employees across 11 locations and revenues of $110 million.
