Understanding, Managing and Implementing Quality - Frameworks, Techniques and Cases

Considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques.

List of contents

List of figures, List of tables, List of contributors, Acknowledgements, Glossary, Introduction, PART I Developing a strategic orientation for Quality Management, PART II Quality improvement tools and techniques for the twenty-first century, PART III Case studies in Quality Management, Index

About the author

Jiju Antony, David Preece

Summary

Considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques.

Product details

• Assisted by: Jiju Antony (Editor), David Preece (Editor)
• Publisher: Routledge
• Languages: English
• Product format: Hardback
• Released: 20.12.2001
• EAN: 9780415222716
• ISBN: 978-0-415-22271-6
• No. of pages: 256
• Dimensions: 161 mm x 240 mm x 18 mm
• Weight: 552 g
• Subject: Social sciences, law, business > Business > General, dictionaries