People Skills for Public Managers

Zusatztext "This unique little book provides the rich! textured discussion of pragmatic topics that our generalist public management texts often lack. It provides discussions into and exercises for topics such as conflict management! question-asking! emotional intelligence and labor! meeting management! parliamentary procedure! bullying! cultural knowledge and diversity! seeking public input! and a host of others that students will be highly interested in. If one wants to ensure that students have solid skills in management and leadership! this is a wonderful complement to any PA classroom or seminar." -- Montgomery Van Wart! California State University! San Bernardino Informationen zum Autor Suzanne McCorkle directs the Dispute Resolution academic programs and is a professor in the Public Policy and Administration department at Boise State University, USA. She formerly served as Associate Dean and Dean of the College of Social Sciences and Public Affairs. Dr. McCorkle is the author of Mediation Theory and Practice and Personal Conflict Management. Her consulting and research interests involve workplace conflict and its remedies. Stephanie Witt is a Professor of Public Policy and Administration at Boise State University, USA. Her books include Cities, Sagebrush and Solitude (co-edited with Dennis Judd) and Urban West Revisited Governing Cities in Uncertain Times (with James B. Weatherby). She has previously held positions at Boise State as Associate Vice President, Associate Dean, Department Chair and Director of the Public Policy Center. She is a Carnegie Foundation for the Advancement of Teaching "Idaho Professor of the Year" (1998). Klappentext This book fills the need for a communication-based, public sector framed book. The authors combine just enough basic theory about communication with specific skill development in areas of immediate interest to those who work in the public sector. It also features a strong "practice" orientation, with plentiful boxed applications (Insights from the Field, Skill Development boxes, Case Studies). It concludes with an especially useful summary chapter that describes the ten essential skills for successful communication. Zusammenfassung This book fills the need for a communication-based! public sector framed book. The authors combine just enough basic theory about communication with specific skill development in areas of immediate interest to those who work in the public sector. It also features a strong "practice" orientation! with plentiful boxed applications (Insights from the Field! Skill Development boxes! Case Studies). It concludes with an especially useful summary chapter that describes the ten essential skills for successful communication. Inhaltsverzeichnis Preface 1. Why Public Managers Need People Skills The Public Sector Is Unique Networking Across Agencies Change, Mistrust, and Financial Austerity Conflict Is Inevitable Miscommunication Is Costly Culture and Diversity Awareness Is Crucial NASPAA Standards The Federal Executive Service Standards 2. Every Effective Manager Is a Good Communicator Communication Skills for Public Managers The Fallibility of Message Transfer Leadership and Communication The Dark Side of Positional Authority Case: The New Boss 3. Resolving Disputes in the Workplace Methods for Resolving Disputes What Causes Workplace Conflict? Case: Flextime 4. Mega-Skills for Public Employees Listening Asking Questions Conflict Analysis Assessing Cost-Effectiveness of Dispute Resolution Interviews Case: The Redevelopment Project 5. Creating and Maintaining Effective Work Relationships Emotional Intelligence and Emotional Labor Motivation and the Public Sector Humane Performance Reviews Interpersonal Communicat...

Product details

• Authors: Suzanne Mccorkle, Suzanne Witt Mccorkle, Stephanie Witt
• Publisher: Sharpe
• Languages: English
• Product format: Hardback
• Released: 30.05.2014
• EAN: 9780765643506
• ISBN: 978-0-7656-4350-6
• No. of pages: 240
• Subject: Social sciences, law, business > Business > Advertising, marketing