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This book is the first volume to explore criminal justice work and criminological research through the lens of emotional labour. A concept first coined 30 years ago, emotional labour seeks to explore the ways in which people manage their emotions in order to achieve the aims of their organisations, and the subsequent impact of this is on workers and service users.
The chapters in this edited collection explore work in a wide range of criminal justice institutions as well as the penal voluntary sector. In addition to literature review chapters which consolidate what we already know, this book includes case study chapters which extend our knowledge of how emotional labour is performed in specific contexts, and in relation to certain types of work. Emotional Labour in Criminal Justice and Criminology covers topics such as prisoners who die from natural causes in prison, to the work of independent domestic violence advisors and the use of emotion by death penalty lawyers in the US.
An accessible and compelling read, this book presents ground-breaking qualitative and quantitative research which will be critical to criminologists, criminal justice practitioners, students of criminology and academics in the fields of social policy and public service.
List of contents
1.Introduction: why study emotional labour in criminal justice and criminology? 2.Emotional Labour in Policing 3.Emotional labour in the Legal Profession 4.Emotions in context: the marginalisation and persistence of emotional labour in probation 5.The Emotional Labour of Prison Work 6.Emotional Labour in the Penal Voluntary Sector 7.Doing criminological research: an emotional labour perspective
Part Two 8.Prison officers: emotional labour and dying prisoners 9.Gendering Emotional Labour: Independent Domestic Violence Advisors 10."And you didn't tell them that they were getting robbed!?" Emotional Labour, Ethnography and Danger 11.Emotions at the prevention end of youth justice 12.Emotional Labour, Cooling the Client Out and Lawyer Face 13.Hidden in Plain Sight: Contrasting Emotional Labour and Burnout in Civilian and Sworn Law Enforcement Employees 14.Whom to punish? - Street-level dilemmas within the Swedish Border Police 15.The emotional labour of prison Listeners 16.Perspectives on the emotional labour of Special Constables 17.Anger and The Emotional Culture Of Death Penalty Defense Lawyers 18.Conclusion: What do we now know about emotional labour in criminal justice? Culture, context and conflict
About the author
Jake Phillips is Reader in Criminology at Sheffield Hallam University. His research is primarily focused on the intersection between policy and practice in the field of probation and community sanctions. In recent years he has conducted research on the emotional labour of probation practice, people who die whilst under probation supervision and the impact of inspection and regulation on probation policy and practice.
Chalen Westaby is a Senior Lecturer in law at Sheffield Hallam University. She has published primarily in the field of emotional labour. Her empirical qualitative research has focussed on legal professionals, law students and most recently, probation officers and criminological researchers. She has also undertaken research into emotion in the legal profession, particularly focussing on empathy and its role within professional practice.
Andrew Fowler is a Senior Lecturer in Criminology at Sheffield Hallam University. As a former probation officer and practice tutor assessor he also teaches on the Professional Qualification in Probation and the undergraduate criminology programme. He has published work centering on emotional labour in probation practice. Andrew is currently undertaking research into the Skills for Effective Engagement Development Supervision model (SEEDS) for Her Majesty’s Prison and Probation Service (HMPPS).
Jaime Waters is a Senior Lecturer in Criminology and Fellow of the Sheffield Institute for Policy Studies at Sheffield Hallam University. Her main research interests include illegal drug use, gambling, and emotional labour. She is co-author of Illegal Drug Use Through the Lifecourse and Mixed Methods in Criminology (both with Routledge), and editor of the special issue ‘Entering the field of criminological research’ in the British Journal of Community Justice.
Summary
Bringing together a range of experts, this book addresses an important but hitherto neglected area of criminal justice practice and criminological research and offers chapters on emotional labour in police work; the probation and prison services; the legal profession; the youth justice and penal voluntary sectors.
Report
The Editors of Emotional Labour in Criminal Justice and Criminology are to be congratulated for bringing together an important and innovative collection of essays that will give all researchers conducting empirical studies in criminology pause for thought about their own emotional labour, as well as that performed by professionals in the criminal justice sector. Foregrounding culture, context and conflict, this book is a must-read for anyone interested in the ethical and emotional dimensions of qualitative methodologies and criminal justice.
Yvonne Jewkes, Professor of Criminology, University of Bath
Emotional Labour in Criminal Justice and Criminology brings the topic of emotion work to a range of professions across the criminal justice spectrum. Focussed and in-depth studies deepen our understanding of the multi-faceted experiences, displays and management of emotion in criminal justice work. The book provides criminal justice practitioners, scholars and policy makers with rigorous empirical evidence on the inter-personal and organisational contexts of emotional labour.
Sharyn Roach Anleu, Matthew Flinders Distinguished Professor, Flinders University
