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Like no other text on the subject, Supply Chain Management: A Global Perspective provides a balanced and integrated perspective of both the foundational principles and pragmatic, business-oriented functions of SCM. Highlighting the holistic and interconnected nature of SCM, this comprehensive volume addresses supply chain strategy, design, planning, controlling, management and more. The text features numerous real-world business examples that illustrate SCM best practices while helping students understand the complexities of SCM decision making.
Now in its third edition, this well-respected text provides a global focus, cross-functional approach, and strong pedagogy. Clear, student-friendly chapters contain discussion questions, case studies, and examples designed to develop managerial thinking, explore key managerial issues, and bring difficult concepts to life. Detailed yet accessible coverage of topics including operations management, sourcing, logistics, forecasting, demand planning, and sustainable supply chain management offers a realistic practitioner's view of SCM in the contemporary business landscape.
List of contents
Preface xi
1 Introduction To Supply Chain Management 1
What is Supply Chain Management (SCM)? 3
Supply Chain Leader's Box: Amazon.com 9
The Boundary-Spanning Nature of SCM 10
The Rise of SCM 13
Supply Chain Leader's Box: Dell Computer Corporation 14
Characteristics of a Competitive Supply Chain 14
Global Insights Box: Zara 15
Trends in SCM 16
Supply Chain Leader's Box: Wal-Mart 17
Big Data Analytics Box: Tesco 18
Managerial Insights Box--Outsourcing Innovation: Goldcorp Inc. 22
Empowering Entrepreneurs Box 23
Careers in SCM and Professional Organizations 23
Chapter Highlights 24
Key Terms 24
Discussion Questions 24
Case Study: McNulty's Muscular Materials (MMM) 25
Case Study: Making Decisions with Data Analytics: FutureChain 25
Bibliography 26
2 Supply Chain Strategy 27
What is Supply Chain Strategy? 29
Achieving a Competitive Advantage 30
Supply Chain Leader's Box: Wal-Mart 31
Global Insights Box: Toyota Motor Corporation 33
Building Blocks of Supply Chain Strategy 33
Managerial Insights Box--Outsourcing Alliances: Li & Fung Ltd. 39
Supply Chain Strategic Design 40
Supply Chain Leader's Box: Barlean's Organic Oils 43
Strategic Considerations 44
Big Data Analytics Box: Amazon 45
Empowering Entrepreneurs Box 46
Productivity as a Measure of Competitiveness 46
Chapter Highlights 48
Key Terms 48
Discussion Questions 49
Problems 49
Case Study: Surplus Styles 49
Case Study: Making Decisions with Data Analytics: Whole Goods 50
Bibliography 50
3 Network and System Design 51
The Supply Chain System 53
Supply Chain Leader's Box--Moving to Process Thinking: LG Electronics 56
Understanding Processes: Theory of Constraints (TOC) 56
Integration of Supply Chain Processes 61
Designing Supply Chain Networks 62
Managerial Insights Box: Coca-Cola 63
Big Data Analytics Box: Segmentation in Retail 66
Empowering Entrepreneurs Box 66
Enterprise Resource Planning (ERP) 66
Chapter Highlights 69
Key Terms 69
Discussion Questions 69
Problems 70
Case Study: Boca Electronics LLC 70
Case Study: Making Decisions with Data Analytics: J-Consulting 71
Bibliography 71
4 Marketing 72
What is Marketing? 74
Supply Chain Leader's Box: Gap Inc. 75
Supply Chain Leader's Box--Accommodating Changing Customer Preferences: PepsiCo 77
Customer-Driven Supply Chains 78
Managerial Insights Box--Understanding the Customer: Target 80
Delivering Value to Customers 82
Global Insights Box--Global Customer Service: Coca-Cola Japan 86
Channels of Distribution 87
Managerial Insights Box--Changing the Distribution Channel: Steinway Pianos 89
Big Data Analytics Box: Oasis 91
Empowering Entrepreneurs Box 92
Chapter Highlights 92
Key Terms 92
Discussion Questions 93
Case Study: Gizmo 93
Case Study: Making Decisions with Data Analytics: Your Friend Mark 94
Bibliography 94
5 Operations Management 95
What is Operations Management (OM)? 97
Supply Chain Leader's Box: Wal-Mart 100
Product Design 101
Big Data Analytics Box: Honda 102
Global Insights Box: Ryanai
