Integrating Business Management Processes - Volume 2: Support and Assurance Processes

Informationen zum Autor Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an Advisor to the newly established National medicines Regulatory Authority (NMRA) in Sri Lanka. Klappentext This volume provides a comprehensive coverage of the key support and assurance processes and shows how organizations can benefit from satisfying customer requirement and the requirements of ISO standards to gain entry into lucrative markets. Zusammenfassung This volume provides a comprehensive coverage of the key support and assurance processes and shows how organizations can benefit from satisfying customer requirement and the requirements of ISO standards to gain entry into lucrative markets. Inhaltsverzeichnis Part One Support Processes 1 Document control 2 Communication 3 Marketing 4 Information systems and technology 5 Human resource management 6 Skills and tools for management systems 7 Training and development 8 Customer relations management 9 Knowledge management 10 Financial management Part Two Assurance Processes 11 Management reviews 12 Measurement and analysis 13 Audits Appendix 1: Abbreviations and acronyms

Product details

• Authors: Titus De Silva, De Silva Titus
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Hardback
• Released: 19.08.2020
• EAN: 9780367485481
• ISBN: 978-0-367-48548-1
• No. of pages: 288
• Subjects: Social sciences, law, business > Business > Management; Business & Economics / General, Economics, BUSINESS & ECONOMICS / Leadership, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Management Science, BUSINESS & ECONOMICS / Quality Control, BUSINESS & ECONOMICS / Development / Business Development, BUSINESS & ECONOMICS / Organizational Development, Management: leadership & motivation, business strategy, Management: leadership and motivation, Production & quality control management, Production and quality control management