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Informationen zum Autor Jeffrey J. Sallaz is Associate Professor of Sociology at the University of Arizona. He is an ethnographer of work who has performed fieldwork in automobile factories, casinos, and call centers. For the present project, he spent two years doing fieldwork in the Philippines and the United States. Klappentext Dial just about any toll-free number and chances are you'll be talking to a Filipino. In fact, around the year 2005, the country overtook India as the world's "voice capital." Lives on the Line argues that this has nothing to do with wages or accents. Rather, as Jeffrey J. Sallaz shows, there is a perfect match between offshored call centers and educated young Filipinos. For Filipina women and gay Filipinos in particular, call centers are veritablelifelines, and their lives tell us much about contemporary capitalism and the future of work. Zusammenfassung The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world's "voice capital," and industry revenues are now the second largest contributor to national GDP. In Lives on the Line, Jeffrey J. Sallaz retraces the assemblage of a global market for voice over the past two decades. Drawing upon case studies of sixty Filipino call center workers and two years of fieldwork in Manila, he illustrates how offshore call center jobs represent a middle path for educated Filipinos, who are faced with the dismaying choice to migrate abroad in search of prosperity versus stay at home as an impoverished professional. A rich ethnographic study, this book challenges existing stereotypes regarding offshore service jobs and sheds light upon the reasons that the Philippines has become the world's favored location for "voice." It looks beyond call centers and beyond India to advance debates concerning global capitalism, the future of work, and the lives of those who labor in offshored jobs. Inhaltsverzeichnis Part 1 Introduction 1: One Job, Many Lives 2: Assembling a Labor Market Part 2 Mediators Unpacked 3: Firms: Seeing Like a Call Center 4: The State: Making a Middle Path 5: Labor: Seeking the Philippine Dream Part 3 Three Archetypes 6: Responsible Women 7: Restless Gays 8: Rooted Men Part 4 Conclusion 9: Gone Baby Gone 10: The Relativity of Work Appendix An Ethnographic Narrative Acknowledgements Notes Index ...
