Healthcare Value Proposition - Creating a Culture of Excellence in Patient Experience

List of contents

Preface; The Changing Healthcare Environment; Defining Productivity, Cost, Quality, and Outcome Measures; Service Excellence; The Quality Pioneers; Performance Improvement Teams; Understanding Data; Control Charts for Attribute Data; Control Charts for Variable Data; Creating a Culture of Continuous Improvement in Healthcare; Process Improvement Tools; Lean Six Sigma in Healthcare; Quality Function Deployment; Productivity Improvement Strategies; The Physician’s Role in Healthcare Costs; Improving the Patient Experience; Technology Management; How to Derive Insight from Healthcare Data; Benchmarking

Summary

This book is about how to manage performance in the context of value to the customer or patient. It brings together the many pieces of the performance improvement puzzle – quality, technology, costs, productivity, and customer service.

Product details

• Authors: Vincent K. Omachonu, Vincent K. (University of Miami Omachonu, Omachonu Vincent K.
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Hardback
• Released: 13.11.2018
• EAN: 9781138499690
• ISBN: 978-1-138-49969-0
• No. of pages: 230
• Subjects: Social sciences, law, business > Business > Economics; Health economics, BUSINESS & ECONOMICS / Management, MEDICAL / Administration, BUSINESS & ECONOMICS / Industries / Service, BUSINESS & ECONOMICS / Quality Control, Medical Sociology, Health systems & services, Health systems and services