Fr. 300.00

Understanding Customers

English · Hardback

Shipping usually within 3 to 5 weeks

Description

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Summary

Aimed at the Understanding Customers Certificate CIM paper, this book is divided into six parts covering the social sciences, people as individuals, people in groups, people in society and people in organisations. Each chapter consists of: learning objectives and definitions; the theoretical background; exercises; issues to consider; and more.

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