Technologies of Consumer Labor - A History of Self-Service

Informationen zum Autor Michael Palm is Assistant Professor of Media and Technology Studies in the Department of Communication Studies at University of North Carolina at Chapel Hill! USA Zusammenfassung This book documents and examines the history of technology used by consumers to serve oneself. He argues that the naturalization of self-service telephony shaped consumers’ attitudes and expectations about digital technology. Inhaltsverzeichnis Introduction: Phoning It In, or Consumer Labor and the Telephone 1. Please Help Yourself: Self-Service Shopping and the "Revolution in Distribution" 2. Phantom of the Operator: Rotary Dialing and the Automation of Everyday Life 3. Then Press #: Touch-Tone Phones and Digital Interface 4. What’s in a PIN? ATMs and Keypads beyond the Telephone Conclusion: Smart Phones and the Costs of Payment

Product details

• Authors: Michael Palm, Michael (University of North Carollina Chape Palm, Palm Michael
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Paperback / Softback
• Released: 22.12.2017
• EAN: 9780815364740
• ISBN: 978-0-8153-6474-0
• No. of pages: 188
• Series: Routledge Research in Cultural and Media Studies
• Subjects: Social sciences, law, business > Sociology > General, dictionaries; Media Studies, Cultural Studies, SOCIAL SCIENCE / Media Studies, HISTORY / Social History, TECHNOLOGY & ENGINEERING / Social Aspects, Press & journalism, Humanities, Communication Studies, Political Economy, Social and cultural history, Sociology: work & labour, Impact of science and technology on society