Conversational Intelligence - How Great Leaders Build Trust and Get Extraordinary Results

Informationen zum Autor Judith Glaser Klappentext The key to success in life and business is to become a master at Conversational Intelligence. Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Zusammenfassung The key to success in life and business is to become a master at Conversational Intelligence. Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Inhaltsverzeichnis Introduction ; Part I; 1. What We Can Learn from OUr Worst Conversations; 2. When We Lose Trust, We Lose Our Voice; 3. Moving from Distrust to Trust; Part II; 4. Challenges of Navigating the Conversational Highway ; 5. Harvesting Conversational Intelligence Using the Wisdome of Our Five Brains; 6. Bringing Conversations to Life; 7. Priming for Level III Conversations; 8. Conversational Agility: Reframing, Refocusing, Redirecting; 9. A Toolkit for Level III Conversations; Part III; 10. Leading with Trust: Laying the Foundation for Level III Interactions; 11. Teaming Up Through Conversational Intelligence; 12. Changing the Game Through Conversational Intelligence

Product details

• Authors: Judith Glaser, Judith E. Glaser, Glaser Judith E.
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Hardback
• Released: 01.10.2013
• EAN: 9781937134679
• ISBN: 978-1-937134-67-9
• No. of pages: 256
• Subjects: Guides > Law, job, finance > Training, job, career; Social sciences, law, business > Business > Management; BUSINESS & ECONOMICS / Leadership, BUSINESS & ECONOMICS / Business Communication / General, BUSINESS & ECONOMICS / Motivational, Business communication & presentation, Management: leadership & motivation, Management: leadership and motivation, Business communication and presentation