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The study and practice of operations has shifted to reflect the new challenges and uncertainties of how to thrive in today's ever-changing world. The Operations Advantage identifies the most significant challenges to the practice of operations management and gives guidance on how businesses can respond. Leaders need to link the strategic objectives of the business clearly and logically to its operations performance objectives. The book presents a series of ten activities that will help them to do this and therefore make operations work better, such as designing and configuring internal processes and resourcing the operations appropriately.
Based on the global teaching, training and consultancy conducted by the author, The Operations Advantage looks at the application of operations management across a range of sectors, including finance, healthcare, professional services, oil and gas industries. Although these diverse sectors require operations practitioners to apply knowledge in different ways, they essentially deal with the same set of processes. The book is an indispensable and unique guide for anyone with an operational role in any organization, as well as operations management students and academics.
List of contents
- Chapter - 01: Exploit the Power of Operations;
- Chapter - 02: Establish an Operations Capability Culture;
- Chapter - 03: Make Operations a Strategic Asset;
- Chapter - 04: Set Your Performance Framework;
- Chapter - 05: Resource Your Operation Appropriately;
- Chapter - 06: Establish Internal Processes Networks;
- Chapter - 07: Shape Your External Supply Networks;
- Chapter - 08: Learn from Day-to-day Control;
- Chapter - 09: Setting Improvement Priorities;
- Chapter - 10: Position Your Improvement Process;
- Chapter - 11: Master the Mechanics of Improvement;
About the author
Nigel Slack is Emeritus Professor of Operations Management and Strategy at Warwick Business School and former head of its Operations Management Group.
Nigel Slack acts as a consultant in many sectors, including financial services, utilities, retail, professional services, general services, aerospace, FMCG, and engineering manufacturing.
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"Fascinating case examples and highly relevant operations strategy concepts. Particularly relevant for senior leaders in strategic functions or business units who wish to operationalize strategies into even more effective execution." Dr. Hans-Ulrich Mayer, Senior Vice President, Global Head of Icecream Strategic Business Unit, Nestle Corporate Headquarters, Vevey, Switzerland
