Technologies of Consumer Labor - A History of Self-Service

Zusammenfassung This book documents and examines the history of technology used by consumers to serve oneself. He argues that the naturalization of self-service telephony shaped consumers’ attitudes and expectations about digital technology. Inhaltsverzeichnis Introduction: Phoning It In, or Consumer Labor and the Telephone 1. Please Help Yourself: Self-Service Shopping and the "Revolution in Distribution" 2. Phantom of the Operator: Rotary Dialing and the Automation of Everyday Life 3. Then Press #: Touch-Tone Phones and Digital Interface 4. What’s in a PIN? ATMs and Keypads beyond the Telephone Conclusion: Smart Phones and the Costs of Payment

Product details

• Authors: Michael Palm, Michael (University of North Carollina Chape Palm, Palm Michael
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Hardback
• Released: 10.11.2016
• EAN: 9781138186477
• ISBN: 978-1-138-18647-7
• No. of pages: 186
• Series: Routledge Research in Cultural and Media Studies
• Subjects: Social sciences, law, business > Sociology > General, dictionaries; Media Studies, Cultural Studies, SOCIAL SCIENCE / Media Studies, HISTORY / Social History, TECHNOLOGY & ENGINEERING / Social Aspects, Social and cultural history, Impact of science and technology on society, Consumerism