Skills Training in Communication and Related Topics - Pt. 2

Informationen zum Autor President, Belzer Seminars and Consulting, Kansas, USA Klappentext This book equips trainees with the skills needed to communicate effectively with patients! colleagues and the community! employing a 'learning by doing' approach for effective and engaging learning. It is designed for practice leaders! hospital leaders and public health professionals helping health care professionals upgrade their skills. Zusammenfassung This book equips trainees with the skills needed to communicate effectively with patients, colleagues and the community, employing a 'learning by doing' approach for effective and engaging learning Inhaltsverzeichnis Introduction. Using this book. Definitions. Effective listening. Improving patient relationships. Customer service strategies. Dealing with customer complaints. Managing patient expectations.Confidentiality and privacy issues. Intercultural communication. Communicating for coordination and consistency. Communicating to prevent and reduce medical errors. Communicating with your community. Appendix A. Tips for trainers. Appendix B. The art of giving critiques. Appendix C. Quotations on training topics. Matrix 1: Exercises by training subject. Matrix 2: Exercises by profession. Matrix 3: Exercises by time allotment. Suggested reading.

Product details

• Authors: Ellen Belzer, Ellen Saunders Belzer, John Saunders
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Paperback / Softback
• Released: 25.06.2009
• EAN: 9781846192784
• ISBN: 978-1-84619-278-4
• No. of pages: 358
• Subjects: Natural sciences, medicine, IT, technology > Medicine > General; MEDICAL / Test Preparation & Review, Medical study & revision guides & reference material, Medical study and revision guides and reference material