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Informationen zum Autor Dr Roy C Wood FHEA, FIH, Hon. FCHME, has enjoyed a varied career in hospitality education and training. Amongst the positions he has held are: Professor of Hospitality Management at The Scottish Hotel School, University of Strathclyde, Glasgow; Principal and Managing Director of IMI Institute of Hotel and Tourism Management in Luzern, Switzerland, a private university college; Dean of the Oberoi Hotels Centre of Learning and Development (responsible for both the corporate management training centre and the corporate apprenticeship programme); and Chief Operating Officer of the Gulf Hospitality and Tourism Education Company in Bahrain. Since February 2010 Roy Wood has been Professor in International Hospitality Management at NHTV Breda University of Applied Sciences, The Netherlands. Dr Wood is the author, co-author, editor or co-editor of 15 books and over 60 research papers in refereed journals as well as numerous other publications. His first book, Working in Hotels and Catering (Routledge, 1992; second edition 1997) remains a major reference point for the study of employment in the hospitality industry. He co-edited, with Dr Robert Brotherton, The Sage Handbook of Hospitality Management (2008) the current definitive reference work in the hospitality field, and was editor of Key Concepts in Hospitality Management (2013) also published by Sage. Klappentext An approachable, accessible student introduction for those studying hotel and hospitality management and hospitality studies more generally. Zusammenfassung An approachable! accessible student introduction for those studying hotel and hospitality management and hospitality studies more generally. Inhaltsverzeichnis Chapter 1: Where are we going? The nature of hospitality management Chapter 2: What kind of industry? Structure, strategy and the nature of the hospitality industry Chapter 3: A people business? Human resources in the hospitality sector Chapter 4: Is your room alright? Accommodation management in hospitality Chapter 5: Are you enjoying your meal? Food and beverage management in hospitality Chapter 6: Would you like to join our customer loyalty programme? Marketing and consumption in hospitality Chapter 7: Can I speak to whoever's in charge? The role of management in hospitality Chapter 8: So you give degrees to waiters? Hospitality management education Chapter 9: Conclusion: the proof of the pudding? ...
