Public Administration Reformation - Market Demand From Public Organizations

"In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers. Little research exists to explore synergies between the market economy, public administration reformation, and their complex bilateral effects. This book takes a timely look at the heightened need for public administration reform as a result of the economic challenges currently faced by nations across the globe. In particular it explores the roles of eGovernment and a citizen-centric focus in this transformation. Public Administration Reform examines several commonly-held assumptions about public administration: the public sector is slow and bureaucratic; government employees are frequently disengaged; and government agencies are sometimes wasteful. eGovernment is proposed as a key tool in the improvement of both public services and reputations of public organizations. "--

Product details

• Authors: Yogesh Shareef Dwivedi
• Assisted by: Yogesh Dwivedi (Editor), Dwivedi Yogesh (Editor), Vinod Kumar (Editor), Sanjay K Pandey (Editor), Mahmud Shareef (Editor)
• Publisher: Taylor & Francis Ltd.
• Languages: English
• Product format: Hardback
• Released: 14.11.2013
• EAN: 9780415836678
• ISBN: 978-0-415-83667-8
• No. of pages: 312
• Series: Routledge Critical Studies in Public Management
• Subjects: Social sciences, law, business > Business > Miscellaneous; Business & Economics / General, Economics, BUSINESS & ECONOMICS / Information Management, BUSINESS & ECONOMICS / Government & Business, BUSINESS & ECONOMICS / Production & Operations Management, BUSINESS & ECONOMICS / Total Quality Management, Political structure & processes, Organizational theory & behaviour, E-commerce: business aspects, Research & development management, Sociology: work & labour, Production & quality control management, Organizational theory and behaviour, Health systems & services, Quality Assurance (QA) & Total Quality Management (TQM), Political structure and processes, Sociology: work and labour, Public ownership / nationalization, Health systems and services, Quality Assurance (QA) and Total Quality Management (TQM), Research and development management, Production and quality control management