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This book uncovers the kinds of continuous improvement practices that are enacted in various local government contexts, thus going beyond approaches which privilege the application of CI tools over the contextualisation of CI programs. Researchers and practitioners will benefit from the grounded industry base experiences and insights shared.
List of contents
1. Introduction 2. Landscape of Continuous Improvement in Local Government 3. Embedding CI in LG through knowledge sharing 4. Case study #1 Stakeholder analysis for continuous improvement - A New Zealand perspective 5. Case Study #2 in the Australian Context - Developing a performance measurement framework in a Council Undergoing Growth 6. Case study #3 Critical success factors 7. Case Study #4 - Understanding the work of CI practitioners 8. Conclusion
About the author
Dr Matt Pepper is a senior lecturer within the School of Business, Faculty of Business and Law at the University of Wollongong, Australia. Research interests include operations management and continuous improvement across industry settings.
Dr Oriana Milani Price is a senior lecturer in the School of Business, Faculty of Business and Law at the University of Wollongong, Australia. Research interests include management practice, workplace learning, organisational development and change and, quality and continuous improvement, in the public sector.
Dr Arun Elias is Associate Dean (International and Accreditation) at Wellington School of Business and Government, Victoria University of Wellington, New Zealand.
Summary
This book uncovers the kinds of continuous improvement practices that are enacted in various local government contexts, thus going beyond approaches which privilege the application of CI tools over the contextualisation of CI programs. Researchers and practitioners will benefit from the grounded industry base experiences and insights shared.
